We always value your feedback. If you would like to get in touch, we’d love to hear from you.
the airline
For any queries relating to the airline, please contact Oxford Bus Company at:
Email: info@oxfordbus.co.uk
Telephone: 01865 785400
Address: Cowley House, Watlington Road, Cowley, Oxford, OX4 6GA
Our Customer Services team can be reached using the above contact details to provide information on timetables, fares, routes, general information or to take your feedback. Advisers are available between 08:30 and 17:30, Monday to Friday and Saturday, 10:00 to 16:00.
Media Enquiries
For media enquiries please contact Greig Box Turnbull at http://fortitudecommunications.com, call 03301 331 074 or email gbt@fortitudecommunications.com
Customer feedback
Do you have feedback on recent experiences using our bus services, or in relation to a specific incident? If so, then please contact us at 01865 785400 or email info@oxfordbus.co.uk.
Have you seen someone going out of their way to give you or somebody else great customer service? Let us know by Saying Thanks.
Bus Users UK
Bus Users UK can also help out if something unsatisfactory happens on your bus or coach journey, whether you’re a member or not. If you have a problem on a bus or coach journey, please contact Oxford Bus Company first. If you don’t feel the company has resolved it to your satisfaction, contact Bus Users UK giving them as much detail as you can. Visit the Bus Users UK website at www.bususers.org.
Independent passenger surveys
The government passenger watchdog, Transport Focus, regularly conducts surveys on the bus industry. Click here to view the latest Transport Focus survey covering Oxfordshire.
Gloucester Green Travel Shop
Monday – Friday 09:00 – 18:00
Saturday and Sunday 09:00 – 17:00
From our Travel Shop, located next to Gloucester Green Coach Station, you can top-up your key smart card, purchase airline tickets, and sign up for the key. Please allow half an hour before closing times when applying for a new or replacement key smartcard.
Our Travel Shop can be found at 89 Gloucester Green, Oxford, OX1 2BU.
To find the best bus route to get you to the Gloucester Green Travel Shop, click here.
Oxford City Sightseeing Visitor Information Point
Daily 09:30 – 17:00
On top of bus and walking tour tickets, the City Sightseeing Visitor Information Point has lots of information available and books, maps and souvenirs for sale. Currency exchange service with excellent rates available.
The City Sightseeing Visitor Information Point can be found at 44 – 45 High Street, Oxford, OX1 4AP.
To find the best bus route to get you to the City Sightseeing Visitor Information Point, click here.