We want to make travel on our coaches easier for everyone. We are aware that different passengers have different needs, be they passengers in wheelchairs or mobility scooters, those who have difficulty walking, the blind, and those who are pregnant or have young children. As a result, we are constantly improving our service to ensure there is access for all.
100% wheelchair accessible fleet and driver training
Oxford Bus Company and the airline have introduced easy access coaches across the whole fleet, with changes made to the interior layout of all vehicles to try and accommodate as many different customers’ needs as possible. Every driver also takes part in the Oxfordshire County Council approved Disability Awareness Training. We welcome the testing of wheelchairs and scooters at our depot for those who wish to do so – simply get in touch with us and we’ll do our best to accommodate you. All of our coaches are fitted with lifts. You can find out more about the specifications of our buses by looking at our Wheelchair Guidance page. To help avoid unnecessary delays, we do ask that you advise us in advance if you’ll be travelling with a wheelchair. You can do this by emailing info@oxfordbus.co.uk or calling 01865 785400.
Journey assistance cardsÂ
As part of our commitment to providing accessible transport for all, we offer our Helping Hands Scheme free of charge to our passengers. The Confederation of Passenger Transport (CPT) has introduced the scheme to provide a nationally standardised range of cards for passengers with disabilities or impairments that may not be immediately obvious to those around them.
There are 12 variants of the cards, which cover disabilities such as deafness, visual impairment, or simply to advise the driver to allow the passenger to take their seat before pulling away from the stop.
The cards can be requested by telephoning us directly, emailing us, through the post, or at one of our travel shops. For more information, please see the PDF from the Confederation of Passenger Transport.